| Q: |
What is a Benefit Unit? |
| A: |
An applicant, applicant and spouse, family unit6 or temporary care child are considered a benefit unit. |
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| Q: |
What do I do if I can’t make my appointment? |
| A: |
Contact the Ontario Works office immediately to advise and re-schedule. |
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| Q: |
I received a letter saying that my assistance has been suspended. What should I do? |
| A: |
The letter will outline the reason for your assistance being suspended. You will need to address the reason(s) as outlined. If you need more information about the suspension, contact your Ontario Works Caseworker. |
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| Q: |
If my assistance is currently suspended do I still need to send in my Income Reporting Statement? |
| A: |
Yes, always send in your Income Reporting Statement to ensure continued assistance once the suspension has been lifted. |
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| Q: |
What do I do if I get a job and no longer require assistance? |
| A: |
Please contact OW and advise us of your employment. This is important information. You may also be eligible for some additional financial supports to help you get started in your new job. |
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| Q: |
What period of time does the Income Reporting Statement cover? |
| A: |
From the 16th day of last month to the end of the day on the 15th day of the current month. |
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| Q: |
How do I apply for Ontario Works? |
| A: |
See the Application Process in this document. |
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| Q: |
Questions? |
| A: |
Please contact Ontario Works at the phone number listed on the Contact Information in this document. |
