Any time a client does not agree with a decision made by the Ontario Works Caseworker, a request for an Internal Review may be made by putting the request in writing within ten (10) of the original decision. The decision is then reviewed by the Ontario Works Supervisor and a further decision is made and this decision is put in writing to the client within ten (10) days. If the client still does not agree with the decision, then an appeal may be made to the Social Benefits Tribunal (SBT) and a request may also be made for interim assistance pending the decision of the SBT. If the client loses the appeal, then any interim assistance paid to the client must be repaid.
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